Privacy Policy

Introduction

At Parc des Petits Reves, we are committed to protecting the privacy and security of our visitors, especially children and families. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our amusement park or use our website. We understand the importance of privacy when it comes to children's activities and family experiences, and we take this responsibility seriously.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for birthday parties or special events
• Contact us through our website or email
• Subscribe to our newsletter
• Participate in surveys or feedback forms
• Purchase tickets or merchandise
• Apply for employment opportunities

Information About Children

We are particularly careful about collecting information from children under 13 years of age. We do not knowingly collect personal information from children without proper parental consent. Any information collected about children is used solely for safety purposes, event coordination, or emergency contact information, and is handled with the utmost care and security.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including your web browser, IP address, time zone, and some cookies installed on your device. This information helps us improve your browsing experience and understand how visitors interact with our website.

How We Use Your Information

We use the information we collect for various purposes, including:

• Safety and Security: Ensuring the safety of all visitors, especially children, by maintaining emergency contact information and monitoring park capacity
• Event Management: Organizing birthday parties, special events, and educational programs
• Communication: Sending updates about park operations, special offers, and safety information
• Improvement: Analyzing visitor feedback to enhance our attractions and services
• Legal Compliance: Meeting regulatory requirements for amusement park operations and child safety
• Marketing: With your consent, sending promotional materials about new attractions and special events

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or serving our visitors, provided they agree to maintain confidentiality.

Legal Requirements

We may disclose information when required by law, such as responding to court orders, legal processes, or government requests, particularly in matters involving child safety.

Emergency Situations

In case of medical emergencies or safety incidents, we may share relevant information with emergency responders, medical personnel, or law enforcement as necessary.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission and storage
• Regular security audits and updates
• Limited access to personal information on a need-to-know basis
• Employee training on privacy and data protection
• Secure disposal of personal information when no longer needed

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Ask us to correct any inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal requirements
• Portability: Receive your personal information in a structured, machine-readable format
• Objection: Object to certain uses of your personal information
• Withdrawal: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Provide personalized content
• Ensure website security and functionality

You can control cookies through your browser settings, but disabling cookies may affect the functionality of our website.

Third-Party Links

Our website may contain links to third-party websites, such as social media platforms or partner organizations. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to addressing your privacy concerns promptly and will respond to your inquiries within 30 days.

Compliance with Canadian Privacy Laws

As a Canadian organization, we comply with applicable federal and provincial privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial privacy laws. We are committed to maintaining the highest standards of privacy protection for all our visitors and their families.